hp pc hardware diagnostics uefi problem solution

[Shreyansh4]

hp pc hardware diagnostics uefi problem solution

[Raj_05]

Hi @Shreyansh4,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

HP PC Hardware Diagnostics UEFI (Unified Extensible Firmware Interface) is a pre-boot diagnostic tool that helps you test and troubleshoot your HP computer's hardware. If you're experiencing issues with it, here are common problems and solutions.

Diagnostics Tool Not Launching

Symptoms:

• Tool doesn't open when pressing F2 during startup.
• "Diagnostics not found" error.

Solution:

Reinstall HP PC Hardware Diagnostics UEFI:

• Download the UEFI tool for your model from the HP support website.
• Create a USB drive with the diagnostics tool:
  • Plug in a USB drive (minimum 4 GB, FAT32 format).
  • Use HP’s installer to copy the diagnostics onto the drive.
• Boot the PC and press F9 to select the USB drive as the boot device.

Enable UEFI in BIOS:

• Enter the BIOS/UEFI setup by pressing F10 during startup.
• Ensure UEFI boot mode is enabled under the Boot Options menu.

Tool Freezes or Crashes

Symptoms:

• Tool hangs during testing.
• Unexpected shutdowns.

Solution:

Update BIOS:

• Go to the HP support website, find your model, and download the latest BIOS update.
• Install the update and retry the diagnostic tool.

Run Tests Individually:

• Instead of running all tests at once, select specific tests to identify which component causes the freeze.

Diagnostic Tool Finds No Issues but Problems Persist

Symptoms:

• Hardware diagnostics pass, but you still experience issues like crashes, slow performance, or malfunctions.

Solution:

Run Advanced Diagnostics:

• Use additional options like loop tests or component-specific tests (e.g., memory, hard drive, CPU, GPU).

Perform System Restore:

• Boot into Windows Recovery and restore the system to an earlier point.

Check for Physical Damage:

• Open the case and inspect components (RAM, SSD/HDD connections, etc.) for physical damage.

[Raj_05]

Missing or Corrupt Diagnostic Partition

Symptoms:

• UEFI diagnostics are not found because the diagnostic partition is missing.

Solution:

Recreate the Diagnostic Partition:

• Use the recovery media or reinstall the HP Diagnostics tool to restore the partition.

Boot from USB:

• Install the diagnostics on a bootable USB drive.

Unable to Access Diagnostics on Newer HP Models

Symptoms:

• Diagnostics unavailable on models with secure boot or updated firmware.

Solution:

Disable Secure Boot:

• Enter the BIOS (press F10).
• Navigate to "Secure Boot Configuration" and disable Secure Boot.

Install Latest Version:

• Ensure you have the latest version of the UEFI diagnostics tool.

I hope this helps.

Take care and have a good day.

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Alden4

HP Support