hp pen control not compatible

[basari]

hp pen control software not working all updates r up to date then i will check again not working not compatible msg coming what is solution for that

[Raj_05]

Hi @basari,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

If you're experiencing issues with the HP Pen Control software on your HP ENVY x360 13.3-inch 2-in-1 laptop, and you're getting a "not compatible" message, there are a few steps you can take to try to resolve this.

Basic Troubleshooting Steps:

Restart Your Laptop: Sometimes, a simple restart can resolve software glitches.

Check for Updates:

• Ensure that your Windows operating system is up to date.
• Go to "Settings" > "Update & Security" > "Windows Update" to check for any pending updates.

Reinstall HP Pen Control:

• Uninstall the HP Pen Control software from your laptop.
• Restart your laptop.
• Download the latest version of the HP Pen Control software from the HP website specifically for your laptop model.
• Install the software and check if the issue is resolved.

Compatibility Mode:

• Right-click on the HP Pen Control executable or shortcut.
• Select "Properties" > "Compatibility" tab.
• Check "Run this program in compatibility mode for" and select an older version of Windows (like Windows 8 or 7).
• Apply the changes and try running the software again.

Additional Steps:

Check HP Support:

• Visit the HP Support website for your specific laptop model.
• Look for any specific driver updates related to the pen functionality.
• Download and install any updated drivers.

Notes:

Compatibility Check:

• Ensure the HP Pen Control software is indeed compatible with your specific laptop model.
• Sometimes, software may not work properly if it's not designed for your particular hardware.

Driver Conflicts:

• Check if there are any other pen-related software or drivers installed that might be conflicting with HP Pen Control.

By following these steps, you should hopefully be able to resolve the compatibility issue with the HP Pen Control software on your HP ENVY x360 laptop.

I hope this helps.

Take care and have a good day.

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Alden4

HP Support