hp recovery manager failed error code ffffff15

[MRSC2809]

Hi,

I´m facing same problem. I´m so concerned about it. I have very important files and I´ve trusted in HP app.

FFFFFF15 Error

I´ve tried to perform suggestions above, but I had no success.

Please, let us know if you got sucess and how you did it.

Thank you,

Marcelo

[A4Apollo]

Hi! @MRSC2809, Welcome to HP forums.

I understand you are trying to restore the files using HP recovery manager but you are getting error FFFFFF15 on your PC.

Don't worry I'll try to help you out.

Did you make any software or hardware changes on your PC?

Did you use recovery manager to back up the files?

Please provide the product number of your PC to assist you better.

It looks like the data backup was not successful due to which you are unable to restore the files.

Try few steps recommended below.

a Click Start, type cmd in the Start Search box, right-click cmd in the Programs list, and then click Run as administrator. If you are prompted for an administrator password or confirmation, type your password, or click Continue.
b. At the command prompt, type Chkdsk /f, and then press ENTER. 
c. Press Y when you are prompted to check the disk next time that the system restarts. 
d. Close all applications, and then restart the computer. Note During the restart process, Windows checks the disk for errors and then starts.
e. After the computer has restarted, try to restore from recovery manager.

Also, try running system diagnostics on your PC and check if the hardware on your laptop is functioning correctly.

Refer this article to know more information about running system diagnostics on your PC.

If the solution provided worked for you, please mark accepted solution for this post.

Hope this helps!
Have a great day ahead! 🙂

Please click "Accept as Solution" if you feel my post solved your issue, it will help others find the solution.
    
Click the "Kudos, Thumbs Up" on the bottom right to say "Thanks" for helping!

[MRSC2809]

Sorry about my poor English and I apologize in advance for possible mistakes, but I will try to share with you the solution that I got for error FFFFFF15.

Mr Robot, thank you very much for the attention, but I managed to succeed in another way.

HISTORIC

- my HP Envy TS 15 was purchased in 2014, originally with Windows 8;

- in 2017 the free upgrade was made for Windows 10;

- On 11/1/2017, during the execution of Windows Update 1709, there was a lack of electricity during the early morning hours interrupting processing;

- When the computer was rebooted in the morning, the wi-fi, ethernet and bluetooth drivers did not work, besides several failures and stops in running applications, keyboard malfunction and touch screen

RECOVERY OF OPERATIONAL ENVIRONMENT

As I had created a recovery media in 2015, I followed all the instructions and before starting the environment reconstruction procedure I saved all my data on an external hard drive through the HP Recovery Manager itself.

After performing the data backup, I followed the HP Recovery Manager instructions for recovery of the operating environment.

The environment was rebuilt successfully, but returned to the original Windows 8. My first surprise was to note that my original Activation Key no longer worked because Microsoft invalidated the original Windows 8 Key after the free migration to Windows 10.

What did I do then? Damage: I bought a new Windows 10 and installed it with a new Activation Key. After that I finished re-creating my entire environment successfully.

THE PROBLEM - Data backup recovery - Error FFFFFF15:

My problem and major concern occurred when I was performing the restore of the files with my data that had been saved by HP Recovery Manager on an external hard drive.

Every time I tried to run RESTORE.EXE on Windows 10, it started and showed the file transfer and after a few minutes it stopped and showed with the error message FFFFFF15.

I then searched this Forum to try to find the solution and no suggestions that had been written here worked.

In one of my many attempts to restore the backup, I noticed a message I had not seen before: next to the error code FFFFFF15 the message "File in Use" appeared.

It was a .bmp file and, upon searching, I saw that it was part of the Windows / System32 folder. This file stopped RESTORE.EXE from being used.

First I tried to rerun RESTORE.EXE with Windows 10 in safe mode. The problem repeated itself.

Then I started the computer from a bootable pen drive and command line mode. The problem repeated itself.

THE SOLUTION

As the RESTORE.EXE shutdown have happened on Windows 10 files, I looked for some machine with some other version of Windows to test. I decided to test first at home on an old notebook with Windows XP.

It did not work either... as RESTORE.EXE was compiled in 64 bit, it did not work in Windows XP.

Then, I looked for a computer with Windows 7 or 8 to test it one more time.

I got a disabled Windows 7 notebook in the company I work for.

Pure happiness!! RESTORE.EXE worked flawlessly and unzipped all the files on the hard drive of the old computer with Windows 7.

MY CONCLUSIONS

1. Since the backup media was created in Windows 10 using all classes of files available in the HP Recovery Tool (including image files), the images used by the operating system were also copied by the tool.
2. As I was trying to perform the restore after returning to Windows 10, these same files were in use and the tool simply stops, without asking the user anything and without giving the option to proceed anyway.
3. If I had returned data backup even with Windows 8 before I installed Windows 10, it might have worked the first time.
4. HP should improve the data restoration program

MY SUGGESTION TO HP

The RESTORE.EXE program, which is part of HP Recovery Tools, should at least alert the user about replacement of the operating system files in use and allow the user to proceed with the recovery of their own data. It is very serious to lose data that is saved for such a small reason.

I will be very happy if my experience with the FFFFFF15 in RESTORE.EXE error can help at least one person recover their precious data.

Regards,

Marcelo

[Mylene23]

I just want to thank you for your detailed answer. I had exactly the same problem, I have an HP envy that I got in 2015. I had to do a factory restore and it went back to windows 8. I installed windows 10 prior to recovering my backed up data and i was getting the same error code (FFFFFF15) shortly after begninning the file restore. After reading your reply, I was able to go back to Windows 8 and the data recovery worked without a problem. I would never have known to do that had it not been for your detailed reply. So THANK YOU!