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×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
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×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
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- HP Community
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- Notebook Operating System and Recovery
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Create an account on the HP Community to personalize your profile and ask a question
08-11-2019 05:15 PM
Thank you for posting your query on HP Community,
Have you recently made any software or hardware changes on the PC before the issue started?
In case If you haven't created a set of recovery media soon after purchase of this PC. I would suggest you could try to use HP Cloud Recovery Tool which allows you to download recovery software to a USB drive.
If this option does not work then you can follow this link: HP PCs - Obtaining PC Recovery USB Drives or Discs Or else you may contact our HP support team to help you order a set of recovery media for your PC.
HP support team can be reached on this link.
Let me know if you need any further assistance. I'll be more than happy to help you.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
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Jeet_Singh
I am an HP Employee