hp runtime system firmware executing out of main memory

[Abu_254]

  help me solve this

[VikramTheGreat]

Hi @Abu_254,

Welcome to the HP Support Community.
 

Thank you for posting your query. I will be glad to help you.

Thank you for sharing the image. The screen shows HP Sure Start Recovery reporting: “HP Sure Start detected an unauthorized attempt to run the HP runtime system firmware executing out of main memory.”

This usually means the BIOS security feature detected something unusual, possibly a corrupted firmware image or an integrity check failure. It’s designed to protect your system from firmware-level attacks.

Steps to Resolve This

1. Restart and Let Sure Start Complete

• HP Sure Start often repairs the BIOS automatically.
• Restart the laptop and allow the recovery process to finish without interruption.

2. Update BIOS to the Latest Version

• Go to Official HP® Support.
• Enter your laptop model and download the latest BIOS update.
• Install it using HP Support Assistant or from Windows.

3. Run HP Hardware Diagnostics

• Power off the laptop.
• Press Esc repeatedly at startup, then F2 for diagnostics.
• Run System Tests to confirm hardware integrity.

4. Check Windows Event Log

• After booting into Windows, open Event Viewer > Windows Logs > System.
• Look for HP Sure Start events for more details.

5. If Recovery Fails

• If the system cannot repair the BIOS, you may need to: 
  • Use HP BIOS Recovery (press Windows + B while powering on).
  • Or contact HP Support for a firmware reflash.

👉 HP Sure Recover Administrator Guide

I hope this helps.

Take care and have an amazing day!
 

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Regards,

VikramTheGreat