hp-shared-error-v2.dll

[beaming4jesus]

what to do about this error message on my new hp laptop hp-shared-error-v2dll

[Deep_World]

Hi  @beaming4jesus 
 
Welcome to the HP Support Community!

Thanks for reaching out!

I understand your concern that you're encountering the hp-shared-error-v2.dll error on your new HP laptop. this error happens when Windows tries to load a missing or deleted HP printer tool during startup and dont worry I'll do my best to help.

Could you kindly confirm the below details :  

• What is the exact HP laptop model? (Link for steps - click here )
• When does the error appear? 
  • During startup?
  • When opening a specific HP application?
  • After a recent update or software installation?
• Could you share the full error message or a screenshot of the error?

In the meantime, kindly try these below steps and confirm : 

1. Restart the PC
   • Sometimes temporary software issues can trigger DLL-related errors.
2. Run Windows Update
   • Go to Settings -Windows Update -Check for updates and install all available updates.
3. Update HP Applications
   • Open Microsoft Store -Library -Get Updates and update all HP-related apps.
4. Run HP Support Assistant
   • Open HP Support Assistant and install any recommended software, driver, or BIOS updates.
5. Repair System Files
   • Open Command Prompt as Administrator and run: 
   • sfc /scannow
   • Once completed, restart the computer and check if the error persists.
6. Reinstall the Affected HP Software
   • If the error references a specific HP application, uninstall and reinstall that application from HP's official website- https://support.hp.com/  or Microsoft Store.

I hope this helps.