hp simple save model hp md1000h - does it work with windows 10

[easylife54]

i have a hp simple save external hard drive - model hp md1000h.  i read somewhere that this does not work with windows 10 and i have to go back to an earlier version to get the stuff off of it.  is this true?  do i need to buy a new external hard drive?  thanks

[The_Fossette]

Hi @easylife54,

Welcome to the HP Forums!

Thank you for posting your query in this forum, it's a great place to find answers.

I reviewed your post and I understand that you want to know whether your hard drive will work with Windows 10.

Don’t worry, we will work together to resolve this issue and It’s a pleasure to assist you in this regard.

I would like to inform you that your external hard drive will work with Windows 10. If you have any issues related to it, please get back to me and I will be glad to assist you.

Hope that answers your question and you have a great day!

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles.

Take care.

Cheers!

[easylife54]

Yep need help. Don't even see the simple save launch on my laptop anymore. It used to open up a window the one that you can do a backup from. Let me know how to bring it up on Windows 10 cause I'm not seeing it.

[The_Fossette]

Hi @easylife54,

The backup software will not work with Windows 10. However, you can manually take a back up and save it on the external hard drive.

Hope that answers your question.

[easylife54]

Ok so I'm a novice. How do I do that

[The_Fossette]

Hi @easylife54,

Follow the steps in the below article to take a back up.

http://hp.care/2vyKHWU

Let me know how it goes and you have a good day ahead.

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles. Take care now and have a splendid week ahead.

Take care!

Cheers!

[ron_w_jensen]

My MD 1000 seems to be working with my Windows 10 Dell machine. However, it says it will back up every time the machine is idle for 5 minutes or more, and it does not appear to be doing so. Also, every time I start the SimpleSave software, it thinks I am using it for the first time. Is there and updated version of the software or a patch that will correct these issues?