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03-06-2020 05:02 AM
Hello,
It seems like I have a couple of problems since installing the new Windows 10 1909 version.
Problems are:
- no bluetooth on/off anymore (windows says there is no bluetooth on this laptop)
- f2 and f3 not working anymore to darken and brighten the screen
- when laptop rotated in tent my screen is not turning along with the rotation so it stays upside down
Do I read well that on this site (https://support.hp.com/us-en/document/c05195282) HP says that my laptop is not supported anymore?? And therefore drivers are not updated anymore. Laptop is only 5 years old.
And if my problems come from this what is best solution? Go back (if possible) to and older version of windows 10?
03-06-2020 07:07 AM - edited 03-06-2020 07:10 AM
Hello @matpost2110
Welcome to the HP Support Community.
I cannot read clear confirmation in the links you provided that your laptop is not supported anymore - the article says "may not" or "might not" ... but 5 years laptop is consider "old" for a consumer class device and you cannot expect HP to provide full support for all the latest stuff [generally speaking].
- I would recommend you try to update all your drivers either from HP Support Assistance or from the HP drivers website >> https://support.hp.com/bg-en/product/HP-G32-300-Notebook-PC-series/4346225/document/c03467905
- If you decide to roll back to the previous build 1903 - note that 1903 is still supported by Microsoft and it is still the same Windows 10 with pretty much the same features. As per the Microsoft policies, there is no public date for complete end of life for 1903 :
>> https://support.microsoft.com/en-us/lifecycle/search/18165
>> https://support.microsoft.com/en-us/help/30881/modern-lifecycle-policy
Hope this helps.
*** HP employee *** I express personal opinion only *** Joined the Community in 2013