hp spectrum x360 memory error

[alfalfa_error]

I have an HP Spectre x360 convertible. My laptop has had some memory issues before, restarting usually fixed them. However, now the laptop won't start up. It either gets stuck during booting on the HP logo and loading symbol, or it opens up recovery options.

I went into UEFI, and ran some system diagnostics, and it appears to be the memory. the Memory Extensive Check failed (earlier memory tests passed, and I performed some other tests later)

Can anyone help me?

The QR code gave this for the test log:

Start Time Type Result Failure ID

───

2026-10-31 14:38:15 Video [M] Passed NA

2026-10-31 14:37:36 System Board Passed NA

2026-10-31 14:30:13 Hard Drive [E] Passed NA

2026-10-31 14:07:07 System [E] Failed 903RBT-B50D9G-MFPU2K-40FL03

Memory [E] Failed 903RBT-B50D9G-MFPU2K-40FL03

[Deep_World]

Hi @alfalfa_error 
 
Welcome to the HP Support Community!

Thanks for reaching out!

I understand your concern and Thank you for sharing the Failure ID. 

Upon checking Failure ID 903RBT-B50D9G-MFPU2K-40FL03, the diagnostic result shows Memory Module 1 Failure (Failure Code 201). This indicates that the memory hardware has been identified as the source of the startup issue.

Since the diagnostic has confirmed a hardware-related memory failure, Kindly contact HP Phone Support and provide them with the Failure ID and your product/serial details. The support team can review the warranty status and help arrange the appropriate repair service.

1) Click on this link—    https://support.hp.com/contact

2) Add or select the product, and change/select your region.

3) Enter the serial number of your device or select Let HP detect your product option.

4) Choose "other" option from the list

5) Select continue to contact option

You should see the HP phone support number or Chat option listed.

They will guide you further.

Or, You may also visit the nearest HP authorized service center, the service team will check and assist you.

Kindly follow this link to locate the nearest HP service center:    https://support.hp.com/us-en/help/service-center

(Select the country from the dropdown menu and enter the city name or pincode)

Have a wonderful day!

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Regards,

Deep_World