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‎10-31-2026 03:27 PM - edited ‎10-31-2026 03:52 PM

HP Recommended
Product: HP Spectre x360 Laptop - 15-eb0043dx

I have an HP Spectre x360 convertible. My laptop has had some memory issues before, restarting usually fixed them. However, now the laptop won't start up. It either gets stuck during booting on the HP logo and loading symbol, or it opens up recovery options.

I went into UEFI, and ran some system diagnostics, and it appears to be the memory. the Memory Extensive Check failed (earlier memory tests passed, and I performed some other tests later)

Can anyone help me?

 

The QR code gave this for the test log:

 

Start Time Type Result Failure ID

 

───

 

2026-10-31 14:38:15 Video [M] Passed NA

2026-10-31 14:37:36 System Board Passed NA

2026-10-31 14:30:13 Hard Drive [E] Passed NA

2026-10-31 14:07:07 System [E] Failed 903RBT-B50D9G-MFPU2K-40FL03

Memory [E] Failed 903RBT-B50D9G-MFPU2K-40FL03

 

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