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‎11-17-2022 07:07 PM

HP Recommended
Product: hp stream 11-ah117wm
Operating System: Microsoft Windows 7 (64-bit)

I know that windows 7 is no longer supported, but I am having a issue with trying to download it via a USB. The installer keeps saying that it is missing a driver and I'm pretty sure it is the usb3.0 driver. I have tried to mount the iso and put the drivers in the installer, but it is not working. Any help would be nice.

6 REPLIES 6

‎11-18-2022 07:45 AM

HP Recommended

Hi:

 

It may be the USB 3.0 driver issue, but that isn't the major problem.

 

You can get around the USB issue by using the gigabyte tool to incorporate the USB 3 drivers into your W7 installation media.

 

https://download.gigabyte.com/FileList/Utility/mb_utility_windowsimagetool.zip?v=37a3501f65c9ac3d4d2... 

 

Video for how to use:

 

GIGABYTE 100 Series Windows 7 USB Installation Tool - YouTube

 

Should you get past that problem there is no W7 eMMC storage controller driver, so W7 will not be able to 'see' the drive.

 

Bottom line:  W7 is not supported on that platform.

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‎11-21-2022 07:42 AM

HP Recommended

ok thanks, if I can get the driver installed I'm just using wintousb to install it to a ssd.

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‎11-21-2022 07:44 AM

HP Recommended

You're very welcome.

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‎11-21-2022 07:51 AM

HP Recommended

Do you know if there is a way to install the drivers without a windows 7 disk?

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‎11-21-2022 07:54 AM

HP Recommended

That gigabyte tool I gave you will automatically inject the USB 3 drivers into your W7 USB installation media.

 

It won't work with a W7 DVD.

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‎11-21-2022 07:59 AM

HP Recommended

Got it. Thanks for the clear up.

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