hp stream 11 laptop won't reset

[leannen123]

Hello, i have tried to reset my laptop on numerous occasions. It goes through the resetting process, but in the middle of the process, it says 'There was a problem resetting your PC. No changes were made'. I have also had a problem with the amount storage that i have on the laptop, which is stopping me from downloading the latest version of Windows 10. These problems started when I first bought the laptop, which was around 5 months ago.

[WAWood]

@leannen123

You're not going to have enough available disk space on your PC to download a Win10 image and do an update -- as that typically takes 20GB or so of free space.

You CAN use another PC to download the image and make a Win10 installation USB from this link:  

https://www.microsoft.com/en-us/software-download/windows10

Here are some things you can do to recover some of the "disk" space:
http://www.tenforums.com/tutorials/3012-disk-cleanup-open-use-windows-10-a.html
http://winaero.com/blog/how-to-clean-up-winsxs-folder-in-windows-10/

Also, the community Win10 Forums has the following suggestions:
https://www.tenforums.com/tutorials/83441-free-up-drive-space-windows-10-a.html