hp victus not booting up after firmware update

[vikrant57]

I received a bios update on the hp Victus laptop and after the update was completed the laptop didn't boot the screen is just flashing by itself and there is no more firmware on the hp site that i can use to flash through USB 

I reached out customer service support they told me some of the troubleshooting methods like resetting bios , clearing cmos and also tried reinstalling bios using a bootable pen drive but it does not solve my problem

then an engineer visited me and replaced the whole motherboard .....

he told me sometimes bios update may end in making the motherboard damage

i mean what the heck man....

but after this i am seeing a weird message every time i boot up the laptop it shows manufacturer programming mode is in unlock mode, serial number is missing in bios info 

facing trackpad issue

i raised a complaint for refund or replacement of laptop 

hope i get my money back 

it's only 3 months old

[Dilip_18]

@vikrant57

Welcome to the HP Support Community! I’m here to help.

I apologize for the inconvenience. As we have limited support boundaries in the support community as of now. I would request you to contact our HP Support Engineers and should be able to sort this out. Hence I encourage you to contact HP support for refund/replacement options.

Please reach out to the HP Technical Support team in your region regarding the repair/service/replacement options.

Follow the instructions below to reach them:  

1) Click on this link - https://support.hp.com/us-en/contact-hp 

2) Select your product type below.

3) Enter the serial of your device.  

4) Select the country from the drop-down.  

5) Select the chat or get phone number options based on your preferences.  

6) Fill the web form and proceed further.  

If you are having trouble navigating through the above options, it's most likely because the device is out of warranty. If yes? please send me a private message with the region you are contacting us from. Check next to your profile name, you should see a little blue envelope, please click on it.  

Keep me posted for any other assistance.

For any hardware issue or repair please click on the link Phone Assist Worldwide

Hope this helps! Let me know how it goes. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Click on the YES button to reply that the response was helpful and/or to say “Thank You”.

Have a great day!