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‎04-03-2025 03:38 AM

HP Recommended
Product: HP 15.6 inch Laptop PC 15-d5000 (4V9X9AV)
Operating System: Microsoft Windows 11

dear hp support team i am prince i have created and booted too many windows and Linux os in my laptop after delectation and freeing disk space i have deleted some important software which i can found any where and i have not marked any recovery media so i nee that iso file which is used to setup win11 in my laptop that original one which is provided by the retailer

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‎04-03-2025 04:37 AM

HP Recommended

@akhil5680,

 

if your notebook came with Windows preloaded from factory, you can use HP Cloud Recovery Tool to create a bootable recovery usb drive which installs Windows, drivers and HP software. 

 

You need a 32 GB usb drive and can download Cloud Recovery Tool from the Microsoft Store. See the HP document below for more instructions.

HP Consumer PCs - Using the HP Cloud Recovery Tool in Windows 11 and 10 | undefined

 

If you run the Cloud Recovery tool on another computer, you'll be prompted to enter the full product number (prodID), which you can find on the bottom case of the laptop.

View solution in original post

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2 REPLIES 2

‎04-03-2025 04:37 AM

HP Recommended

@akhil5680,

 

if your notebook came with Windows preloaded from factory, you can use HP Cloud Recovery Tool to create a bootable recovery usb drive which installs Windows, drivers and HP software. 

 

You need a 32 GB usb drive and can download Cloud Recovery Tool from the Microsoft Store. See the HP document below for more instructions.

HP Consumer PCs - Using the HP Cloud Recovery Tool in Windows 11 and 10 | undefined

 

If you run the Cloud Recovery tool on another computer, you'll be prompted to enter the full product number (prodID), which you can find on the bottom case of the laptop.

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‎04-03-2025 08:39 AM - edited ‎04-03-2025 09:10 AM

HP Recommended

 

 

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