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- i am trying to install windows 10 on my hp pavilion g6-2309t...

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07-26-2017 08:00 AM - edited 07-26-2017 08:01 AM
i tried to install windows 10 or 8.1(got from my friends) but both of them stop/stuck at "getting devices ready".
but when i tried to install windows vista or 7 in legacy mode . it installed succesfully.
my laptop comes with windows 8. but due to some reasons it stoped working then i install windows 7. but now its not installing now.
any solution???
07-27-2017 02:14 PM
Greetings @bhanu9999,
Welcome to HP Forums and Thanks for the post.
I understand that you are unable to install Windows 10 on your computer.
Kudos to you for trying to troubleshoot the issue on your own.
Not to worry, I will be glad to assist you.
Have you run a diagnostics on your computer?
Are you trying to install the OS using a retail copy of Windows or the one created on your computer?
OS installation disc provided for a different computer/manufacturer will not work on your computer.
Disclaimer: HP Doesn't recommend any upgrade/downgrade of any hardware parts or software that is bundled with the product. It may affect the manufacturer's warranty and performance. You can change the configuration at your own risk.
Based on the product number shared by you, the computer came with Windows 8. Click here.
Recommend you install the OS using the recovery kit created on your computer or retail copy.
If you are trying to install Windows 8 or 10, boot the computer to BIOS.
Restore BIOS to defaults.
Make sure Secure boot is enabled and the legacy boot is disabled.
Save and Exit BIOS.
Insert the recovery kit.
Turn the computer On, keep tapping F9 to get the boot order option.
Select the USB or DVD option based on the device in which you have the OS installation files and follow the on-screen instructions to complete the installation.
Please do not have any external devices connected during the installation.
Refer to this HP Article for assistance.
Perform a system test to make sure all the components are working fine. Click here.
Keep me posted.
Chimney_83
I am an HP Employee
07-28-2017 08:50 AM
Thats the reason i dont know what is happening.
It always got stuck at that point. With no further progress.
07-30-2017 08:30 AM
Thanks for the reply and trying the suggested steps. Did you run the system test on your computer as suggested?
Recommend you run a system test, if you have not run a system test already.
If all the tests pass, try performing a recovery using a different recovery kit or try this interactive guided troubleshooter for assistance.
Keep me posted.
Chimney_83
I am an HP Employee
08-20-2017 07:03 AM
I tried with windows 8.1 but still the same case. I am really tired. I have my old pc and in it everything in installing properly.
What is the need of this hp laptop. If i cant even use it.