i cannot use the laptop without plugging the charger

[switypoohbear18]

i have a brand new laptop, when i first open it, it doesnt open its like the battery is drain..so i charge it, the thing i  notice when im plugging it the indicator light on the charging port it goes on & off it turns to amber & sometimes white, i check it again after two hours there is no percentage of the battery its says 0%, so i try it for the whole night..i check it again, the amber light on the charging port is blinking i unplug it & try to open it..still no luck, its like it doesnt charge the battery..so if i want to use it i must put always the charger..so whats wrong with my laptop?pls help me

[WAWood]

@switypoohbear18 

You should not be having problems like this with a new PC!

You paid for free HP Tech Support as part of the warranty coverage, so you might as well make use of it.

While this PC is still under warranty, you should contact HP Customer Support directly to have them put you in touch with HP Technical Support to see what they can do about troubleshooting and repairing your machine remotely.

I did this recently and the HP Tech was able to remotely access my PC from the Internet to check out the problems.

If they are unable to fix your PC, then you need to explore what options you have to get it replaced under the warranty.

If you live in the US or Canada, contact information is on this page: http://www8.hp.com/us/en/contact-hp/phone-assist.html#section1

If you live elsewhere, contact information is on this page: http://www8.hp.com/us/en/contact-hp/ww-contact-us.html

NOTE: After you get through, stay on the line until you are finally able to talk to some one -- it can take a while!