i cant start my new l

[Anastaisa]

i cant start my new laptop

[Deep_World]

Hi @Anastaisa,

Welcome to the HP Support Community!

Thanks for reaching out!

We're thrilled to have the opportunity to assist you and provide a solution.

Sorry for the inconvenience caused don’t worry let me help you.

To better understand the issue, could you please provide a few more details?

• What exactly happens when you press the power button (e.g., no lights, fan noise, or a blank screen)?
• Do you see any error messages or indicators on the screen?
• Is the laptop connected to the charger, and do you notice any charging light?

In the meantime, here are a few quick troubleshooting steps you can try:

1. Check the power adapter and cable – Ensure the charger is firmly connected to both the laptop and the wall outlet. Try a different outlet if possible.
2. Look for charging indicators – Most HP laptops have a small LED near the charging port. Confirm if it lights up when plugged in.
3. Perform a hard reset – Disconnect the charger, then press and hold the power button for about 15 seconds. Reconnect the charger and try turning it on again.
4. Remove external devices – If you have USB drives, printers, or other peripherals connected, unplug them and attempt to start the laptop

I hope this helps.

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?" Your feedback not only keeps us going but also helps others find the solution faster! 

Take care and have an amazing day ahead! 

Best regards,

Deep_World