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- i forgot my ubuntu password

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07-23-2021 06:47 AM
I fogot the password to log in on Ubuntu. I have had no success making a bootable usb because the computer will not read the usb thumbdrive when inserted. I changed the system configuration to allow it to boot from a usb but it still did not work. I have nothing to save or retrieve on the laptop so I just want to be able to use it once more.
07-23-2021 10:29 AM - edited 07-23-2021 12:09 PM
So, I presume you want Windows back on it, right? One approach would be to use external HP Recovery Media -- if you can get your PC to boot from USB stick:
The ways to do an external factory reset are the following:
- Factory reset using external HP image you make
- Factory reset using external HP image you buy
Each of these is discussed in some detail below ...
---------- Factory reset using external HP image you make ----------
HP provides a Cloud Recovery tool that you can use, together with a 32GB USB stick, to create your on HP reset media.
Here is the link: https://support.hp.com/us-en/document/c06162205
This works the same as the factory reset described above.
---------- Factory reset using external HP image you buy ----------
For those PCs not supported by the Cloud Recovery, in some cases, HP offers Recover Media for sale. This can not be downloaded; instead, it must be ordered from HP.
HP Recovery Media is a set of DVDs and a CD, or USB stick, that will erase the hard drive (removing all data, settings, and applications, reinstall the original OS, drivers, and some HP Utilities.
In some cases, you may be able to order a USB stick instead of disks.
You can look online for Recovery Media starting with the linked paged: http://support.hp.com/us-en/drivers
Once there, input your Product name or number. On your Software and Drivers Download page, select your Operating System and and Version. Click "Update".<br><br>If HP Recovery Media is available for your machine, down near the bottom of the page, you will see an entry for Order Recovery Media-CD/DVD/USB. Click the "+" symbol to expand that entry and click on Order Media for details.
Or, if you prefer, you can do the same by contacting HP Customer Support.
HP contact info: https://support.hp.com/us-en/contact-hp?openCLC=true
If HP no longer carries the media you need, another site you should check for HP Recovery Media is: http://www.computersurgeons.com/
These work the same as the factory reset described above.
I am a volunteer and I do not work for, nor represent, HP