i just want to fabric reset my laptop but i have endless issues

[g03]

i want to wipe clean my laptop and start from 0.

first i tried recovery mode, it said i needed 8GB of free space on my C drive/disk (i don’t know what it’s called) to do it so i freed the space and then tried again the recovery mode. i waited like half an hour and then it said “there was a problem resetting your PC, no changes were made”.

 i searched on internet and ended up downloading the windows creation tool and downloaded windows 10 on my 1TB external drive so i could boot my computer from there. at this point i didn’t know what i was doing but i just wanted a solution. so after i download it, i turn off my computer and i press Fsomething to go to BIOS settings , then i go to the boot section and select my 1TB external drive to boot my computer from it. now what happens next is that a message appears on my screen and it says “no bootable device — insert boot disk and press any key” and that’s where i’m at now. i feel stuck and hopeless i’ve been trying to fix my laptop for some time already and i just want to get done with it 😞 by the way i also turned off my computer , pressed F2 and did the quick tests and everything passed (no problems at all). i don’t know what to do please PLEASE help

[WAWood · Accepted solution]

@g03 

Most likely, you're NOT going to be able to boot from the external drive.

If you downloaded an ISO file, you should use the free utility RUFUS to create a USB stick from that, and use that to boot your Stream laptop.

You could also see if the HP Cloud Recovery option is available ...

If your PC is a 2016 model or newer, you should see if you can make a bootable USB recovery drive using the HP cloud recovery tool on a working PC.

The recovery drive can then be used to install Win10 and the HP drivers and utilities that originally came with your PC.

Here is the link: https://support.hp.com/us-en/document/c06162205