i keep getting smart disk error

[tjl1960]

Ever time i  turn my computer on  a  blue box comes up  and say press f2 and than  esc .  i  do it abd than  it say smart hard disk error

[IT_WinSec]

Hello @tjl1960

Welcome to the HP Support forum. Thank You for posting !

The HDD (storage drive) has failed and needs replacement.

Since this is faulty HDD, you will probably not be able to recovery your files. You can try to but there is no guarantee - best would be to recover files from a previously created back-up. I will post instructions if you need to try.

With regards to the faulty hardware part - your options are:

1) If your computer is still under warranty, please contact HP Support and inform them. They will work with you about the way to replace the faulty component.  Contact HP:

>> http://www8.hp.com/us/en/contact-hp/ww-phone-assist.html

>> http://support.hp.com/us-en/contact-hp

2) If your computer is with warranty period expired,  you will need to replace the faulty HDD - buy it on your own. There are variety of options - vendors you can choose from. You can get it online or from PC retail store, or from HP parts store http://partsurfer.hp.com/

You can also consider installing SSD instead of HDD - this is strongly recommended as SSDs are way faster, more repliable and lighter. More info on SSDs:

>> http://www.computerhope.com/issues/ch001396.htm

>> http://www.pcmag.com/article2/0,2817,2404258,00.asp

You need HDD with the very same size as the current one or bigger (small will not work) - e.g. if your current HDD (or SSD) is with 500 GB capacity, your new HDD/SDD must also be 500 GB or with bigger capacity (e.g. 1 TB). 

How to replace the faulty HDD with new HDD or new SSD: please, find info and instruction in your computer's manual or watch YouTube videos examples for your HP model. 

Service and maintenence guide - page 32/40 >> http://h10032.www1.hp.com/ctg/Manual/c04790709

If you do not want to do this on your own, please bring the computer (or ship it) to HP Authorized Service Center where the technicians will do this for you. If you are not sure where such a center is located, check these or contact HP for assistance in finding the nearest one for you:

>> http://www8.hp.com/us/en/contact-hp/ww-phone-assist.html

>> http://support.hp.com/us-en/document/c00372730

>> http://www8.hp.com/us/en/store-finder/find.do?bs=SR4&type=authorized

Last part - once you replace the faulty component - you will need to reinstall back your operating system - Windows or another. So,

3.1 ) IF your computer originally came with Windows preinstalled by HP (a.k.a. OEM Windows), then you need to use HP recovery media - DVDs or USB pen drive you have previously created   or   recovery media purchased from HP. Some general info >> http://support.hp.com/us-en/document/c00006110

If there is no recovery media at HP, you can try to contact local HP partners in your country

3.2) IF your computer did not originally come with Windows preinstalled but you later installed operating system on your own, you need to use the OS / Windows installation media and install Windows on your own.

Please, let me know how it goes and do post back if you need assistance.  Looking forward to your feeback/reply.

[tjl1960 · Accepted solution]

My hard drive is fine it was a virus but is we can not get the blue box out of my bios I had a company check it ?

[IT_WinSec]

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@tjl1960 wrote:
My hard drive is fine it was a virus but is we can not get the blue box out of my bios I had a company check it ?

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Hi @tjl1960

Your PC may also be infected by a virus but your HDD does have a problem. I am sorry I did not explain it with details before. You cannot remove this message unless you replace the HDD because there is a reason for the message.

SMART error is an indication that your HDD is about to fail. It is recommended that when a user gets this, back up your files and replace the drive.

Info:

>> https://en.wikipedia.org/wiki/S.M.A.R.T.

>> https://support.hp.com/rs-en/document/c01443502

S.M.A.R.T. (Self-Monitoring, Analysis and Reporting Technology; often written as SMART) is a monitoring system included in computer hard disk drives (HDDs) and solid-state drives (SSDs) that detects and reports on various indicators of drive reliability, with the intent of enabling the anticipation of hardware failures.

When S.M.A.R.T. data indicates a possible imminent drive failure, software running on the host system may notify the user so stored data can be copied to another storage device, preventing data loss, and the failing drive can be replaced.

The SMART Hard Disk test produces a prediction about the potential for hard drive failure, not an actual failure. A SMART Hard Disk error warning can appear for a variety of reasons such as the computer having been jarred sharply, or the hard disk being subjected to higher than usual temperatures.

After receiving the error message above:

• Immediate back up all important data and files.
• Run a Hard Disk Test to verify the condition of the hard disk.

While the SMART Hard Disk error may not indicate the imminent loss of the hard disk, it is best to be prepared (...)

Please, back up your data and follow the steps I posted initially to finally solve the issue. Let me know if this helps and if you require further assistance - happy to help whenever possible. 🙂