i screen recorded, and click the red button to stop recording, but i believe they dont save

[hans102345]

im using hp laptop and window 11, my problem is that my screen record does not saved on the screen record file and i cannot find them

[Hawks_Eye]

Hi @hans102345 

Welcome to the HP Support Community! 

Thanks for posting your query! We're here to help you get back up and running.

If your screen recordings are not saving or you cannot locate them on your HP laptop with Windows 11, let’s figure out where the issue might lie and resolve it. 

Here’s a step-by-step guide:

1. Verify Save Location

• The screen recorder you're using might have a default save location:
  • Check the app or tool settings you used for recording. For example:
    • Xbox Game Bar: Open Settings > Gaming > Captures and check where the recordings are set to be saved. The default folder is usually C:\Users[YourUsername]\Videos\Captures.
    • Third-Party Apps: Check their settings for the save location or default folder.

2. Search for the File

• Use the Windows Search bar:
  • Click the search icon (magnifying glass) on the taskbar.
  • Type the name or file extension (e.g., ".mp4") of your screen recording.
  • Look for recently created files and check their location.

3. Check for File Permissions or Errors

• Sometimes, files may fail to save due to permissions issues:
  • Ensure the folder where the screen recording is supposed to save has proper write permissions:
    • Right-click the folder, select Properties > Security, and check if your account has "Write" access.

4. Confirm Recording Process

• If the recording process didn't complete properly:
  • Test your screen recording again and ensure you stop and save it properly.
  • Restart your laptop and record a short test video to confirm it is saving.

5. Use File Recovery Tools

• If the file was recorded but got lost or deleted:
  • Use tools like Windows File Recovery (available in the Microsoft Store) to recover lost files.
  • Check the Recycle Bin for accidentally deleted screen recordings.

6. Update or Reinstall the Screen Recording Tool

• If the issue persists:
  • Update the tool you're using for screen recording (e.g., Xbox Game Bar or third-party software).
  • If the tool is corrupted, uninstall and reinstall it from a trusted source.

If this solution hits the spot, please come back and click "Accepted Solution" to help others find the answer. And if you'd like to say thanks, select "Yes" on the bottom left of the public post, as that would make our day! 

Take care, and have an amazing day!

Regards, 

Hawks_Eye