• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
HP Recommended
Microsoft Windows 10 (64-bit)

i cant see model of my laptop and i cant dowload hp support solution because error -3

(my model of laptop is HP Pavilion Laptop 15-cc5xx)

2 REPLIES 2
HP Recommended

@youfkff2 wrote:

.... (my model of laptop is HP Pavilion Laptop 15-cc5xx)


@youfkff2 

 

15-cc5xx is NOT a actual model/product of your machine. Please use the following way to find out:

 

                 How to Find Your HP Laptop Model Number

 

Your machine is NOT a business class machine therefore you can NOT install HP Support Solutions Framework. Please download and install from  HP Support Assistant

 

Regards

 

 

Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




HP Recommended

@youfkff2 

 

See of this HP Support Solutions Framework software link works for you:

 

https://ftp.hp.com/pub/caps-softpaq/cmit/softpaq/CASLSetup.exe 

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.