This is a new computer and I have needed help in getting it set up properly. I tried to get help on a chat screen and did not feel these werew authentic agents. I was asking for basic issues setting up my desktop, etc. and was told I needed to purchase new software which made no sense and another time he wanted to enter and control my computer to make changes. I do not know who to contact about this because I tthink the help screens have been scammed. What should I do>
Document includes links to USA and Canadian authorities to report the incident.
Recently, HP has seen an increased number of third-party support websites selling HP driver downloads or diagnostic tools. Many of these websites use the HP trademark symbol and claim to be official HP distributors.
If your product supports your operating system, HP offers your driver and software at no additional cost through the HP website.
Use caution when dealing with any website that asks you to pay for HP driver downloads or tools that claim to diagnose your HP products. These websites might not be affiliated with HP in any way.
Do not install BIOS updates from a motherboard manufacturer's website. Only install BIOS updates from HP. Installing BIOS updates from the motherboard manufacturer can prevent the computer from accepting an HP system recovery. This could result in a loss of data.
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