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- HP Community
- Notebooks
- Notebook Operating System and Recovery
- iacamera64.sys blue screen

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01-22-2019 04:22 PM
Thank you for posting on the HP Support Community.
I see that you're experiencing iacamera64.sys blue screen error, this error sound like an issue related to the software or the camera.
Don't worry as I'll be glad to help, however, to provide an accurate resolution, I need a few more details:
- When was the last time it worked fine?
- Have you made any hardware/software changes?
- Have you tried any troubleshooting steps?
- Did this happen after a recent window or software update?
- Are you able to open the camera?
While you respond to that, let's try these steps:
Step 1 Hard Reset -
1) Shutdown the computer.
2) Unplug all the Adapter and peripherals connected.
3) Press and hold down the power button for 15 to 20 seconds.
4) Plug-in the Adapter.
5) Try to turn on the computer.
Step 2 BIOS Defaults -
1) Shutdown the computer.
2) Turn the computer back on again and repeatedly tap on the ESC until a Startup menu appears.
3) Press F10 once for BIOS.
4) Press F9 for BIOS defaults.
5) Press F10 to save and exit.
Hope this helps! Keep me posted for further assistance.
If I have helped you resolve the issue, feel free to give me a virtual high-five by clicking the 'Thumbs Up' icon below, Followed by clicking on "Accept as solution" from the drop-down menu on the upper right corner,
Have a great day!
ECHO_LAKE
I am an HP Employee