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notst
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im getting a black screen with a message saying "smart hard drive error"

HP Recommended
HP Notebook - 15-db0004dx
Microsoft Windows 10 (64-bit)

Im getting a unusual screen that says SMART Hard disk error which i've never had before, and it happened after i restarted my laptop.

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WAWood
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@notst 

This issue is often due to a failing drive.

So, let's check that first, because if it is failing, it would need to be replaced and there is no point then in doing anything else until we confirm that.

If your PC is new enough to support UEFI, you can use these steps to test the HDD (Hard Disk Drive): http://support.hp.com/us-en/document/c00439024

If not, to check the HDD you have to follow these steps:
1) Press Esc key repeatedly, several times a second, while rebooting the laptop. Do NOT hold the key down, just press it over and over.
2) Eventually, you will see an HP Startup Menu
3) Press the Function key for testing the hard drive (usually F2) and let it run.

If the drive checks out OK, then report that and I can provide you options for reinstalling Windows on your PC.

Please note that if your model has an SSD instead of an HDD, these diagnostics might not work properly.



I am a volunteer and I do not work for, nor represent, HP
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AndyStuart87
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Smart Hard Drive error generally occurs due to Outdated or Misconfigured BIOS, Loose connection, Application or Driver conflicts, Virus issues, File corruption, Unexpected shutdown, Power surge & Physical damage. Here, are few DIY solutions you can try to fix the issue:

 

  1. Change Boot priority order
  2. Reset BIOS
  3. Reset Hard Drive
  4. Hard Reboot

 

Further, you can check the below link for steps to be followed in each method:

https://www.stellarinfo.com/blog/solved-smart-hard-disk-error-301/

 

Hope it helps!

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