im having trouble with the computer to functioning

[kiyaGee]

can you help me  reset it and restaring it  

[VikramTheGreat]

Hi @kiyaGee,

Welcome to the HP Support Community.
 

Thank you for posting your query. I will be glad to help you.

I can definitely help you reset and restart your HP computer. Here are two main options depending on what you need:

Option 1: Simple Restart

1. Click Start → Power → Restart.
2. Wait for the system to reboot and check if it functions normally.

Option 2: Full Reset (Factory Settings)

If you want to restore your HP computer to its original state:

1. Backup Your Data
   Save important files to an external drive or cloud storage.
    
2. Open Reset Settings
   • Press Win + I → Settings → System → Recovery.
   • Under Reset this PC, click Reset PC.
      
3. Choose Reset Type
   • Keep my files: Removes apps and settings but keeps personal files.
   • Remove everything: Full factory reset.
      
4. Follow On-Screen Instructions
   The process may take 30–60 minutes. Your computer will restart several times.

Tip: If your computer is completely unresponsive, you can use HP Recovery Environment:

• Turn off the PC.
• Power on and immediately press F11 repeatedly until the recovery menu appears.
• Select Troubleshoot → Reset this PC.

I hope this helps.

Take care and have an amazing day!
 

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Regards,

VikramTheGreat