im trying to factory reset my hp stream 14

[Imrobert70]

i have an HP Stream 14- cb171wm and theres no recovery manager, and no recovery drive, so how do i get back to factory out of box condition

[Paul_Tikkanen]

Hi:

You can use the HP cloud recovery tool to create a bootable USB recovery drive that will reinstall W10, the drivers and the software that originally came with your notebook.

Here is an info link for how to use the utility.  You will need a 32 GB USB flash drive.

HP Consumer PCs - Using the HP Cloud Recovery Tool in Windows 11 and 10 | HP® Customer Support

If you have to use the tool on another PC to create the installation media, you will need to enter your PC's product number in the tool's search window to create the recovery media.

Your PC's product number is:  9VK97UA#ABA

[Imrobert70]

Well i figured that out and did that, but that just reinstalled windows, im trying to get all the apps and other stuff that came with it, like it was when it came out of the box. Any way to do that? And thank you for your help by the way.

[Paul_Tikkanen · Accepted solution]

You're very welcome.

The cloud recovery tool was supposed to install all of the software that originally came with your notebook, not just a plain installation of W10.

Otherwise, the only other software you can install is what is available on your notebook's support page, and that is pretty limited.

HP Stream - 14-cb171wm Software and Driver Downloads | HP® Customer Support

[Imrobert70]

I guess i just thought there would be more to it, I guess not though, lol. Thank you for your help

[Paul_Tikkanen]

Anytime.

Glad to have been of assistance.