• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
Locked

‎10-10-2023 06:42 AM

HP Recommended
Product: HP 15-gw0000 Laptop PC (231Q9AV)
Operating System: Microsoft Windows 10 (64-bit)

i want to use full of my ram that is 8gb. But in my laptop only 5.94gb ram is available to use and the rest is reserved to the graphics because it have integreted graphics. how can i use full of it? i don't want any hardware upgrade. i want to unreserve the ram that is reserved to graphics or decrease the value of it.

Category:
2 REPLIES 2

‎10-10-2023 10:06 AM

HP Recommended

@narendraS537 

 

That is a known issue which is related to AMD processors. Please check the following articles to explain why:


                        https://support.hp.com/us-en/document/c06526774


And from Microsoft PlayReady.


                       https://www.microsoft.com/playready/overview/


Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




Was this reply helpful? Yes No

‎10-10-2023 11:17 AM

HP Recommended

@narendraS537,

 

Welcome to our peer-to-peer HP Community Forum!

 

You are focusing on the wrong question.

 

One 8GB RAM stick -for all intents and purposes, is insufficient. And messing with graphics RAM allocation is not advisable.

 

Solution: add one more 8GB DDR4 PC4-19200, 2400 MHz, Non-ECC, Unbuffered, SODIMM, 260-pin RAM stick.

 

Kind Regards,

 

NonSequitur777


Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.