• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
HP Recommended
Microsoft Windows 11

Estoy instalando windows 11 desde un USB en un portatil hp 15s-fq4037ns sin sistema operativo.

Cuando llego a la selección de disco en el que instalar no detecta el HDD.

Cuando intento cargar el controlador del disco no sé localizar la carpeta ni en el Disco Duro ni el USB que contiene Windows 11

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

Unfortunately, I don't know what the problem could be.

 

The only other suggestion I can offer would be to try this older driver version that I zipped up and attached below.

 

These drivers are good for all PCs with the Intel 11th > 13th gen core processors as were the others I gave you.

View solution in original post

5 REPLIES 5
HP Recommended

If you clean install W11, you can install the drivers that I zipped up and attached below so Windows can find the drive.

 

Unzip and copy all of the files in the folder in the attachment to a USB flash drive.

 

Have the flash drive and your Windows installation media plugged into USB ports.

 

Boot from the Windows installation flash drive.

 

When you get to the screen where no drives can be found, click on the Load driver option, browse to the flash drive with the storage controller drivers on it.

 

If you check the box, it will only include the compatible driver.

 

If Windows still can't find the drive, uncheck the box to include the compatible driver and try any of the ones listed.

 

Click Next, and Windows should install.

 

 

HP Recommended

Ninguno de estos 8 controladores funciona.

Los controladores Intel Optane no dan error pero no se detecta el disco.

Los controladores Intel RST dan error al instalar.

HP Recommended

Unfortunately, I don't know what the problem could be.

 

The only other suggestion I can offer would be to try this older driver version that I zipped up and attached below.

 

These drivers are good for all PCs with the Intel 11th > 13th gen core processors as were the others I gave you.

HP Recommended

Con estos sí.

Muchas gracias.

HP Recommended

You're very welcome. 

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.