• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
Locked

‎07-20-2016 04:23 AM

HP Recommended
Product: Envy 7265NGW
Operating System: Microsoft Windows 10 (64-bit)

I'm trying to do a clean install on my envy. i threw away de partitions on the SSD and wanted to make new ones. The issue is that windows install gives an error when i select te ssd drive. Installing on the normal drive works fine. 

 

I think windows 10 doesn't have the drivers of the lite-on ssd on-board to work with te SSD. How can i make this install work? I'm using a bootable usb with the windows installation on it.

 

Thanks for the help

1 ACCEPTED SOLUTION

Accepted Solutions

‎07-20-2016 05:06 AM

HP Recommended

Well, during this typing i made a work around.

I installed windows on the normal hdd. Then it was possible to format the SSD. When that was done i tried reinstalling windows on the SSD and it works!

 

Zo i removed the install from the HDD en installed windows on the SSD. So this thread van be closed.

Thanks for the help and i hope this helps others doing a clean install on this machine.

View solution in original post

Was this reply helpful? Yes No
7 REPLIES 7

‎07-20-2016 04:32 AM

HP Recommended

Help us to help you by posting the following information.

 

1.  The complete Model Name. or Product Number. of the notebook - see This HP web document if you don't how to locate the model number and\or product number.

 

What is the complete product name for the SSD. Just calling it a  "Lite-on SSD"  isn't specific enough.  Take a look at the SSD or the package it was delivered in.

 


I am a volunteer forum member. If my suggestion helped you solve your issue, help others by marking that post as the accepted solution. Say thanks by clicking on the Yes button next to the "was this reply helpful?"



Was this reply helpful? Yes No

‎07-20-2016 04:36 AM

HP Recommended

Thanks for you're reply.

 

It's an HP ENVY 15-ae123nd

 

In the header i'v put te complete name of the m.2 SSD. It's al Lite-on L8h-256v2g-hp

I opened the laptop to get the model number.

 

 

Was this reply helpful? Yes No

‎07-20-2016 04:38 AM - edited ‎07-20-2016 04:45 AM

HP Recommended

Was it delivered with that M.2 SSD installed?

 

Did you create a recovery flashdrive?

 

When you deleted ythe partitions did you use diskpart? IF not, what did you do?

 

Are you using a GPT format type with EFI Windows  10 usb installer?

 


I am a volunteer forum member. If my suggestion helped you solve your issue, help others by marking that post as the accepted solution. Say thanks by clicking on the Yes button next to the "was this reply helpful?"



Was this reply helpful? Yes No

‎07-20-2016 04:40 AM

HP Recommended

it was delivered with the notebook.

I did not make a recovery flash drive.

I made a new usb windows 10 installer.

Was this reply helpful? Yes No

‎07-20-2016 04:48 AM - edited ‎07-20-2016 04:54 AM

HP Recommended

If you did not make a recovery drive, then I highly recommend that you contact HP to purchase one. 

 

I will edit this and put in a link to where you can fill out a form and purchase a recovery flashdrive. See the link below.

http://support.hp.com/us-en/document/bph07143

 

Unfortunately, you tossed away the ability to make one on your own for free when you deleted the partitions.

 

Installing Windows 10 to an M.2 flashdrive is not a a simple task. 

 

 

Do you understand that not all Windows usb installers are the same? There is a reason that the one you created is not working.   

 

Do you know the difference between GPT and MBR formats and volumes? 

 

How is the storage configured in your notebook?

1TB legacy hard disk + 256GB SSD?


I am a volunteer forum member. If my suggestion helped you solve your issue, help others by marking that post as the accepted solution. Say thanks by clicking on the Yes button next to the "was this reply helpful?"



Was this reply helpful? Yes No

‎07-20-2016 05:06 AM

HP Recommended

Well, during this typing i made a work around.

I installed windows on the normal hdd. Then it was possible to format the SSD. When that was done i tried reinstalling windows on the SSD and it works!

 

Zo i removed the install from the HDD en installed windows on the SSD. So this thread van be closed.

Thanks for the help and i hope this helps others doing a clean install on this machine.

Was this reply helpful? Yes No

‎07-20-2016 07:11 AM

HP Recommended

Good work!


I am a volunteer forum member. If my suggestion helped you solve your issue, help others by marking that post as the accepted solution. Say thanks by clicking on the Yes button next to the "was this reply helpful?"



Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.