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‎07-05-2017 04:56 PM

HP Recommended
Product: beats special edition notebook
Operating System: Microsoft Windows 10 (64-bit)

My laptop was set to update and i left the room for a couple minutes when i left i failed to notice it was on low battery and it died during the update now when i start it it gives me a error and requests a windows 10 installation disk what can i do aside from buy it - and if i do will it harm/ mess with any files on my computer ( i work from home with it so its important my files be in tack)

(note i cant even get into my computer at all)

1 person had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎07-05-2017 06:27 PM

HP Recommended

if you have another computer and a usb thumb drive you can download the Windows 10 Media Creation Tool and have it create a Windows 10 Installation Media to repair your computer.  most likely when it died it simply had an error and needs a Windows installation media to repair the install.  No it should not affect any of your files.  if i had to guess when the install is repaired it will rollback the upgrade to before the update started and things should be back to the way they were.

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6 REPLIES 6

‎07-05-2017 06:27 PM

HP Recommended

if you have another computer and a usb thumb drive you can download the Windows 10 Media Creation Tool and have it create a Windows 10 Installation Media to repair your computer.  most likely when it died it simply had an error and needs a Windows installation media to repair the install.  No it should not affect any of your files.  if i had to guess when the install is repaired it will rollback the upgrade to before the update started and things should be back to the way they were.

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‎07-05-2017 08:16 PM - edited ‎07-05-2017 11:04 PM

HP Recommended

fixed my problem ❤️ thank you so much

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‎07-06-2017 12:50 PM

HP Recommended

Always glad to help someone in need.

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‎05-23-2018 01:38 PM - last edited on ‎05-23-2018 01:42 PM by Retired

HP Recommended

Hi @Dudefoxlive, I have the same problem. Does it work with the disc image of windows 10 (ISO file) or do I have to download the creation tool to create an installation media? I’m very worry. Please help...

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‎05-23-2018 01:39 PM

HP Recommended
Worried* sorry..
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‎05-23-2018 04:10 PM

HP Recommended

It should be the same as the disk version of windows 10.

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