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- Notebook Operating System and Recovery
- is there any quickest way to restore the original drivers/so...

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06-12-2019 09:44 PM - edited 06-12-2019 09:54 PM
I am going to order HP ZBook Studio x360 G5 Convertible Workstation from a local store, and will replace the original SSD (i.e. the drive with Windows 10 Pro 64-bit pre-installed) with a new one from Samsung. I will not restore the original operating system as I have a Windows 10 Education license offered by my workplace. Is the Cloud Recovery Client (download all the original drivers and store them in a USB drive beforehand) or HP Support Assistant the quickest way to restore all the original drivers after installing the operating system? Will software, like HP Collaboration Keyboard Software, also be downloaded and installed through the HP Support Assistant?
Thank you in advance for your kind reply.
06-12-2019 11:02 PM
Hello @akmtshun
HP Support Assistant will not install or restore missing drivers. HP Support Assistant can only update drivers which already exist on the system
The best/fastest way is to manually install them - pre-download them from https://support.hp.com/us-en/drivers
Windows 10's Windows Update may also install missing drivers for you. You can also force drivers installation from Device Manager >> https://support.hp.com/us-en/document/c03330139
>> https://www.howtogeek.com/98465/htg-explains-when-do-you-need-to-update-your-drivers/
*** HP employee *** I express personal opinion only *** Joined the Community in 2013