is this model subject to recall?

[mattcampbell64]

My x360 had blue-screen problems which seemed to clear up after cleaning, it has been working well for a while but now I have screen issues and the rear case has started to bulge. Is this model subject yo recall? If so, what is the procedure. 

HP Spectre x360 - 15-ch017nr

[VikramTheGreat]

Hi @mattcampbell64,

Welcome to the HP support community.

I'm sorry to hear about the issues you're experiencing with your HP Spectre x360 15-ch017nr. The symptoms you've described—screen problems and a bulging rear case—are indicative of a swollen battery, which can pose safety risks.

While HP has initiated battery recall programs for certain models, the Spectre x360 15-ch017nr is not currently listed among the affected models. 

For more help, please do share the PC details so we can check and get more help.
 

Please help us with your HP unit serial number or the product number in a private message for further assistance.
 

Here is the link to find the product Serial number: - Click here

To access your private messages, simply click the private message icon in the upper right corner of your HP Support Community profile, next to your profile and send a private message to me with the serial number because we value your privacy.

VikramTheGreat

HP Support

[mattcampbell64]

I'm unhappy with the service, I think this should have been part of the recall as the computer is not very old. I have bought a new battery and I will not rely on HP service any more.

[VikramTheGreat]

Hi @mattcampbell64,
 

Thank you for getting back, and sorry that you feel that way.

Please help us with your HP unit serial number or the product number in a private message for further assistance.
 

Here is the link to find the product Serial number: - Click here

To access your private messages, simply click the private message icon in the upper right corner of your HP Support Community profile, next to your profile and send a private message to me with the serial number because we value your privacy.

VikramTheGreat

HP Support