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HP Recommended
HP Laptop PC 17t-by400 CTO
Microsoft Windows 11

Installing windows 10, where do you want to install windows, load driver can't find. All ways to get drivers installed is the same Laptop with windows running.  Can't install windows without drivers to load. 

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

You should have cloud restore

 

  • Software-HP Cloud Recovery (1)

    HP Cloud Recovery Tool (Windows 10 and 11)

    The HP Cloud Recovery Tool is an application developed by HP.  It enables customers to access a digital download of their recovery media and create a bootable USB drive (Minimum 32GB) to recover their units back to factory status.

    Download tool here  Microsoft Store

    For further information about this tool, click on the following link.
    Learn more
     
    Let me know if a problem

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I am a community volunteer and do not work for HP. If you find
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View solution in original post

3 REPLIES 3
HP Recommended

You should have cloud restore

 

  • Software-HP Cloud Recovery (1)

    HP Cloud Recovery Tool (Windows 10 and 11)

    The HP Cloud Recovery Tool is an application developed by HP.  It enables customers to access a digital download of their recovery media and create a bootable USB drive (Minimum 32GB) to recover their units back to factory status.

    Download tool here  Microsoft Store

    For further information about this tool, click on the following link.
    Learn more
     
    Let me know if a problem

Thank you for using HP products and posting to the community.
I am a community volunteer and do not work for HP. If you find
this post useful click the Yes button. If I helped solve your
problem please mark this as a solution so others can find it
HP Recommended

@waybiz 

 

I have zipped up and attached the Intel storage controller drivers that Windows needs to find the drive.

 

The attached file is good for both W10 & W11.

 

Copy all of the files in both folders in the attached file to a USB flash drive.

 

Have the flash drive and your Windows installation media plugged into USB ports.

 

Boot from the W10/W11 installation flash drive.

 

When you get to the screen where no drives can be found, click on the Load driver option, browse to the flash drive with the storage controller drivers on it.

 

If you check the box, it will only include the compatible driver.

 

Click Next and if those are the right drivers Windows should find the drive and install.

 

HP Recommended

Both solutions are good, but the 2nd was the only one I used.  The image installed great, but it was timely. It was with a old woman's laptop. She is happy now.  Thanks for my new knowledge I received. 

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