kernel security check failure and system service exemption

[LKworks]

I keep getting the blue screen of death with 1 of these reported: kernel security check failure or system service exemption. I get this blue screen anywhere from 1 minute to about 4 minute after the system reboots. So doing long complicated instructions wont work because I get the blue screen before I can accomplish any diagnostic tests. Please help. Thanks

[LKworks]

I have windows 11 home not windows 10

[Kuroi_Kenshi]

Hi @LKworks ,

Welcome to the HP Support Community! 

Thanks for reaching out about your query regarding your laptop!

We're thrilled to have the opportunity to assist you and provide a solution.

Try these steps:

1. Boot into Safe Mode

Safe Mode can help you perform diagnostic tests without getting interrupted by BSOD.

1. Restart Your Computer:
   • Turn off your laptop.
   • Turn it on and immediately begin pressing the F8 key repeatedly until the Advanced Boot Options menu appears.
   • Choose Safe Mode.

2. Run System File Checker (SFC)

Once in Safe Mode, you can use System File Checker to repair corrupted system files.

1. Open Command Prompt (Admin):
   • Press Win + X and select Command Prompt (Admin).
2. Run SFC Scan:
   • Type the following command and press Enter:sfc /scannow

3. Update Drivers

Outdated or corrupted drivers can cause BSOD.

1. Open Device Manager:
   • Press Win + X and select Device Manager.
2. Update Drivers:
   • Right-click on each device and select Update driver.
   • Choose Search automatically for updated driver software.

4. Check for Windows Updates

Ensure your system is up to date.

1. Open Settings:
   • Press Win + I to open Settings.
2. Update Windows:
   • Go to Update & Security and check for updates.

5. Run Hardware Diagnostics

It’s essential to check for hardware issues that might be causing the BSOD.

1. Restart Your Laptop:
   • Turn off your laptop.
   • Turn it on and immediately begin pressing the Esc key until the Startup Menu appears.
2. Run HP Hardware Diagnostics:
   • Press F2 to open HP PC Hardware Diagnostics.
   • Run extensive tests on memory and hard drive.

I hope this helps.

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?" Your feedback not only keeps us going but also helps others find the solution faster! 👍✨

Take care and have an amazing day ahead! 🚀

Best regards,

[LKworks]

Thank you for your reply. Two serious problems I have with the first set of your instructions. 1. Turning off the computer then turning on while pressing F8 did not work. Tried this numerous times. 2. My computer shuts off every minute or two. So I can not do lengthly tasks like what is explained in your reply. Question: Is there another way to get into Safe Mode. 

[Kuroi_Kenshi]

Hi @LKworks,

Thank you for the response.

This is the easiest workaround when you can't access Safe Mode the usual way.

Force Restart Your System 3 Times:

Press and hold the Power button to force the PC to shut down.

Do this 3 times in a row — on the 3rd boot, Windows should automatically enter Recovery Mode.

You’ll see the “Preparing Automatic Repair” message.

Once in Recovery Mode:

Select Advanced Options

Click Troubleshoot

Then choose Advanced Options again

Click Startup Settings

Press Restart

On the Startup Settings screen:

Press F4 to enter Safe Mode

Or F5 to enter Safe Mode with Networking (if you need internet)

Once you’re in Safe Mode, you’ll have more time to run diagnostic steps like SFC scan or check drivers, since BSODs usually don’t trigger in Safe Mode.

I hope this helps.

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?" Your feedback not only keeps us going but also helps others find the solution faster! 👍✨

Take care and have an amazing day ahead! 🚀

Best regards,

[LKworks]

My computer shuts off before I can complete your instructions.

[Kuroi_Kenshi]

Hi @LKworks,

Welcome to the HP Support Community! 

We're here to help you tackle that malfunction! Don't worry, we've got your back! 

To get you the best assistance, we need to take this conversation to a private chat. We're inviting you to a private message to protect your privacy and ensure that any sensitive information remains confidential. 

To access your private message, just click the little blue envelope icon on the upper right corner of your HP Community profile, next to your profile name. Alternatively, you can click on this link. 

You can use this link as well: 

Private Messages - HP Support Community

We're looking forward to helping you resolve this issue! 

Stay tuned, and thanks for your patience! 

Best regards,

[Kuroi_Kenshi]

Hi,

Thanks for your response! We apologize for the inconvenience, but it seems the issue is still holding on tight. Don't worry, we're not giving up yet! 

We've exhausted our troubleshooting options here, so we recommend taking the conversation to our phone support team. They'll work with you one-on-one to get the issue sorted, possibly with some remote assistance magic. 

To contact us, click here: https://support.hp.com/contact

Step 1: Sign in to the HP Support page using your HP account or create a new account by clicking on “Create Account.”

Step 2: Enter the device serial number, select the product, and click on “other” from the options.

Step 3: Click on “Continue to contact options,” and choose your country/region and language.

Step 4: The support options will now populate based on the warranty status of your device.

They will guide you further. 

Feel free to come back here anytime for further assistance. 

If this solution hit the spot, please come back and click "Accepted Solution" to help others find the answer. And if you'd like to say thanks, select "Yes" on the bottom left of the public post, as that would make our day! 

Take care, and have an amazing day! 

Best regards,

Kuroi_Kenshi

I am an HP Employee

[LKworks]

I clicked the link and there is no blue icon on the left except notifications and print. Can you esculate to the next level?