keyboard and touchpad disable.

[Uly_Azevedo]

Good evening! I have an HP Envy x360 m6 convertible notebook. However the keyboard and the touchpad stopped working, without any reason.  The keyboard and touchpad work before windows starts. it seems they are disable. Can you help me?

[sandytechy20]

@Uly_Azevedo

Welcome to the HP Forums, this is a great location to get assistance! I read your post and see that you are getting issue with the touchpad and keyboard. I would like to help you resolve this issue. 

First, restart the computer and tap on F10 during restart, once on BIOS screen, move the mouse cursor around to check if it works normally, 

If it does, it would confirm a software issue and you follow the below steps if it doesn't work on its a hardware failure and I would suggest a touchpad replacement. 

 
I recommend you to uninstall any generic synaptic drivers showing up for the touchpad (if available) under hidden devices from the device manager: 

• Click Start, point to All Programs, point to Accessories, and then click Command Prompt. 

• At a command prompt, type the following command , and then press ENTER: 

set devmgr_show_nonpresent_devices=1 

• Type the following command a command prompt, and then press ENTER: 

start devmgmt.msc 

• Troubleshoot the devices and drivers in Device Manager. 
  NOTE: Click Show hidden devices on the View menu in Device Manager before you can see devices that are not connected to the computer. 

• When you finish troubleshooting, close Device Manager. 

• Type exit at the command prompt. 
   
  Note that when you close the command prompt window, Window clears the devmgr_show_nonpresent_devices=1 variable that you set in step 2 and prevents ghosted devices from being displayed when you click Show hidden devices. 

And then download a new version of the synaptic drivers using this link: Click here  

Let me know how it goes.

Cheers.

[Uly_Azevedo]

@sandytechy20

Thanks for helping.

I tryed to move the mouse cursor in the BIOS and it works correctly.

I followed every step, and dowloaded a new version of synaptic driver, but the touchpad doesn't work.

I think that the problem  can be in tablet mode. Because the notebook works like if it were in the tablet mode, but I didn't enable the tablet mode. Can you help me?

[Chimney_83]

Thanks for the reply @Uly_Azevedo and trying the suggested steps. 

As you have mentioned that your computer works fine in BIOS, you are right, your computer might be stuck in tablet mode. 

To disable tablet mode, click on the action center button on the bottom right corner of your screen. 

Check if the tablet mode is enabled, if it is enabled click on it again to disable and check if it resolves the issue you are facing. 

Refer to this HP Article for an alternative method to disable to change tablet mode settings. 

Let me know if this helped. 

[Am_Baum]

This is a bad design regarding the x360 family (I observed it for Elitebook x360 1030). It seems HP integrated a magnetic field sensor in the top edge of the display. If you flip the screen into tablet mode magnets at the front bottom edge of the case will be detected by the magnetic field sensor in the lid and the keyboard/trackpad disabled. The mode switch seems to be handled as bi-stable functionality within a HP driver I could not identify until now. However, if metal gets close to the top edge of the lid, in my case in general a ball pen, the driver switches into tablet mode, so everything is vice versa. If you hold your laptop in laptop orientation, it will believe to be in tablet mode, if you flip the screen or tilt the laptop to a tablet position, it will be in laptop mode (enabled keyboard, enabled trackpad). 
You can fix it by placing the laptop into laptop orientation on a flat surface and then move a magnet over the back side of the top edge of the screen, and surprisingly it will now switch back to normal operation. Sometimes you have to repeat this procedure with moving the magnet slightly different.

Best is to use an identical HP x360 and hold it to the edge. Be sure your faulty computer is powered, and the other healthy laptop is completely powered down, elsewise both laptop modes are flipped, and you end up again having now the other laptop in this strange mode.