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HP Recommended
HP EliteBook 840 G3 Notebook PC

good evening i have an EliteBook 840 G3 notebook PC and recently the keyboard backlight has turned off because i lifted the laptop from under the touch pad so i thought maybe i damaged the compartiment responsible of the light

can you please help me how to know the problem and thank you

3 REPLIES 3
HP Recommended

@aya98 

 

Does your machine have a F* key with backlit symbol  banhien_0-1719121845700.jpeg   ?

  •  If NO, it does not have backlit keyboard.
  • If YES, please use the following Guide

                 https://www.hp.com/us-en/shop/tech-takes/turn-keyboard-lighting-on-off

                 https://support.hp.com/in-en/document/c01612362

 

Regards.

BH
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HP Recommended

yes my pc does have the light Botton but light has turned off suddenly without turning back so i want to know what shoul i check first (my pc is hp EliteBook 840 G8) 

HP Recommended

@aya98 

 

Please try

 

1. Run Keyboard troubleshooter:

Go to Settings > System > Troubleshoot.
Select Other Troubleshooters
Scroll down and select Keyboard, then click on Run.

2. Press Windows + X > Select Device Manager
Expand the Keyboards section.
Right-click on your keyboard driver and select Uninstall
Click Uninstall.
Restart your computer.

 

More  info:   backlit keyboard not working! 

 

Regards.

BH
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Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




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