keyboard backlight

[jannieannie]

keyboard backlight won't turn on

[Deep_World]

Hi @jannieannie,

Welcome to the HP Support Community!

Thanks for reaching out!

We're thrilled to have the opportunity to assist you and provide a solution.

Sorry for the inconvenience caused don’t worry let me help you.

To better understand the issue, could you please provide a few more details?

• Which HP laptop model you’re using?
• Are you running Windows 10 or Windows 11?
• Did the backlight stop working suddenly, or has it never turned on since you purchased the laptop?

Here are a few troubleshooting steps you can try in the meantime:

1. Check the Keyboard Shortcut
   • On most HP laptops, the backlight is toggled using Fn + F4 (sometimes Fn + F5 or another key with a keyboard light icon).
   • Try pressing the key combination to see if the light comes on.
2. Adjust BIOS Settings
   • Restart your laptop and press Esc or F10 to enter BIOS setup.
   • Look under Advanced or System Configuration to confirm that Keyboard Backlight is enabled.
3. Update Drivers
   • Open Device Manager → expand Keyboards.
   • Right‑click your keyboard driver → Update driver.
   • You can also run HP Support Assistant to check for updates.
4. Perform a Power Reset
   • Shut down the laptop, disconnect the power adapter. 
   • Hold the power button for 15–20 seconds, then reconnect and restart.

I hope this helps.

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?" Your feedback not only keeps us going but also helps others find the solution faster! 

Take care and have an amazing day ahead! 

Best regards,

Deep_World

 

[jannieannie]

• Which HP laptop model you’re using?
• HP 15.6-inch Laptop PC 15-fd0000 (794H8AV
• Are you running Windows 10 or Windows 11?
• windows 11
• Did the backlight stop working suddenly, or has it never turned on since you purchased the laptop?
• stopped suddenly

[Deep_World]

Hi @jannieannie,

Thanks for your response. It looks like you’re still having issue with the keyboard.

To get you the best assistance, we need to take this conversation to a private chat. We're inviting you to a private message to protect your privacy and ensure that any sensitive information remains confidential. 

To access your private message, just click the little blue envelope icon on the upper right corner of your HP Community profile, next to your profile name. Alternatively, you can click on this link. 

You can use this link as well: 

Private Messages - HP Support Community

We're looking forward to helping you resolve this issue! 

Stay tuned, and thanks for your patience! 

Best regards,

Deep_World