keyboard keys uiop and qwer not working

[aitzaz0786]

my keyboard keys qwer and uiop not working

[Raj_05]

Hi @aitzaz0786,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

If the keys QWER and UIOP on your HP laptop's keyboard are not working, this could be caused by a hardware or software issue. Here’s how to troubleshoot and resolve the problem.

Restart Your Laptop

• Restart your laptop to see if the issue is temporary.
• Check if the keys work after rebooting.

Test the Keyboard in BIOS

1. Shut down your laptop.
2. Turn it back on and press the F10 key repeatedly (or the designated key for your model) to enter the BIOS setup.
3. In the BIOS menu, try pressing the QWER and UIOP keys.
   • If the keys don’t work in BIOS, the issue is likely hardware-related.
   • If they do work in BIOS, the issue is likely software-related.

Update or Reinstall the Keyboard Driver

Update Drivers:

• Press Windows + X and select Device Manager.
• Expand Keyboards.
• Right-click on your keyboard device and select Update driver.
• Follow the prompts to update the driver.

Reinstall Drivers:

• In Device Manager, right-click the keyboard and select Uninstall device.
• Restart your laptop. Windows will reinstall the driver automatically.

Check for Physical Damage

• Inspect the keyboard for visible signs of dirt, debris, or damage.
• If there’s dirt:
  • Turn off the laptop.
  • Gently clean the keyboard using compressed air or a soft brush.

Use an External Keyboard

• Connect an external USB or Bluetooth keyboard.
• Check if the problematic keys work with the external keyboard.
  • If they do, the issue is with your laptop's keyboard.
  • If they don’t, it may be a system-level issue.

[Raj_05]

Test with On-Screen Keyboard

• Press Windows + Ctrl + O to open the On-Screen Keyboard.
• Click on the QWER and UIOP keys to test functionality.
  • If these work with the On-Screen Keyboard, it points to a hardware issue.

Run Hardware Diagnostics

1. Press Esc during startup and then select System Diagnostics.
2. Run a keyboard test to check for hardware issues.

I hope this helps.

Take care and have a good day.

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Alden4

HP Support