laptop Update is stuck in upload

[Kgerhart2000]

Did an update on 2/22.  When completed, my documents were not in folders.  Did 4 restarts to see if they would come back with no luck.  Turned off the laptop and let sit over night.  Next morning, turned back on.  Still no files. But, one dive is trying to upload.  Started at 6 am today 2/23 and is still with a spinning upload.  I do not see any change with the laptop.  What should I do?

[Hawks_Eye]

Hi @Kgerhart2000 

Welcome to the HP Support Community! 

Thanks for posting your query! We're here to help you get back up and running.

Try the steps recommended below.

Check to see if you’re signed with a temporary profile

Go to Settings > Account > Sync your settings;
If you are signed in with a temporary profile, you’ll see a message "You are logged on with a temporary profile. Roaming options are currently unavailable."
This means that system is trying to attach an extra account to yours, you’ll need to restart PC and sign in again to get your account settings and data back.

You can directly use Search to search for your files. If you don’t see, use troubleshooter to fix the problems with Search: open Search and type: indexing > Indexing Options > Advanced > Troubleshoot search and indexing. Then you can try to find files in Search again.

If the files are hidden, you may follow below to find hidden files in Windows 10:

In the search, enter Show hidden files and folders > Select Show hidden files, folders and drives under Hidden files and folders;
Try the search again; If you need to find a certain type of files, type: *.doc or *.mp3 etc to search.

If you have created a backup before Windows 10 update, you can restore the backup and find lost files back:

Type: Backup and restore in the search > Open it and select Restore my files; Then follow the instructions.
You can also recover a file by creating a new one with the same name and file type;
After creating the new file, right-click it and select Properties > Previous versions and pick the file to restore.

If this solution hit the spot, please come back and click "Accepted Solution" to help others find the answer. And if you'd like to say thanks, select "Yes" on the bottom left of the public post, as that would make our day! 

Take care, and have an amazing day!

Regards, 

Hawks_Eye