laptop asking for administrator password not known

[tombett]

laptop wont open asking for administrator password  not known

[Kuroi_Kenshi]

Hi @tombett,

Welcome to the HP Support Community! 

Thanks for reaching out about your query regarding your laptop!

We're thrilled to have the opportunity to assist you and provide a solution.

Try these steps:

If your login uses a Microsoft account:

Visit the Microsoft Account Recovery Page:

• Go to Microsoft Recover Your Account page.
• Follow the online instructions to reset your account password using a different device.

Sign In with the New Password:

• Once you have reset the password, use it to log into the laptop.

Local Account Password Recovery

If you're using a local account and forgot the password:

Use Password Reset Disk:

• If you have created a password reset disk in the past, use it to reset your password.

Offline Password Reset Tools:

• Utilization of third-party tools for password recovery may be considered, or consult a professional. Ensure that you comply with HP's warranty and service policies.

Factory Reset

As a last resort, if no recovery options work:

Back Up Your Data:

• If possible, back up important data using another device or method.

Perform a Factory Reset:

• Restart the laptop and press F11 to enter the recovery mode.
• Follow the on-screen instructions to perform a factory reset, which will remove all data including any saved passwords.

I hope this helps.

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?" Your feedback not only keeps us going but also helps others find the solution faster! 👍✨

Take care and have an amazing day ahead! 🚀

Best regards,