laptop battery will only charge to 50%,

[gak2020]

All of a sudden my battery will not charge over 50%. I updated the Bios from HP and also calibrated the battery with no change. Tis laptop has an internal battery so removing it is a problem.

Ideas?

[KrazyToad]

@gak2020

Welcome to HP Support Forums. A really great platform for posting all your questions and finding solutions.

I have gone through your Post and I would like to help

I suggest you uninstall the Microsoft ACPI Compliant Control Method Battery

Step 01. Click on the Start Button
Step 02. Type "Device Manager" in the start search box & open the Device Manager
Step 03. Look for Batteries and expand it by click on the + symbol on the left
Step 04. Right Click on "Microsoft ACPI Compliant Control Method Battery" & uninstall and restart the Notebook
Note: This Battery driver will get re-installed automatically when you restart the Notebook again
 

If the issue persists, please run a Battery Test to confirm the Hardware Functionality

- Hold the power button for at least five seconds to turn off the computer.
- Turn on the computer and immediately press Esc repeatedly, about once every second. 
- When the menu appears, press the F2 key.
- On the main menu, click Component Tests and Power > Battery

Keep me posted

Thank you and have a wonderful day 😊

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.

[gak2020]

I tried the solutions proposed and they did not solve the problem. I did the uninstal of the Microsoft programs and as mentioned they reinstalled w no change. I recalibrated the battery.

The battery check now tells me the battery charge capacity of 95% with cycle count 89.

It is not a hardware issue but software that presumabley was casued my a recent microsoft update.

I also updated the Bios with the HP update that was supposed to "solve" this issue.

Still will not charge past 57%.

What is your next solution?

[KrazyToad]

@gak2020

Thanks for keeping me posted

I have sent you a private message with the next course of action

Please check your private message icon on the upper right corner of your HP Forums profile.

Next to your profile Name, you should see a little blue envelope

Thank you
 

[anshul_]

I have the same issue. I tried the steps suggested in the replies but they did not work. Please tell further steps to fix this problem. My laptop is HP Pavilion - 15-au627tx

[KrazyToad]

@anshul_

Did you update the BIOS and run the Battery Test? What was the outcome of the Test?

If the issue persists after performing all the suggested troubleshooting steps, I suggest you contact HP Support for replacement Battery 

Click on this link - https://support.hp.com/us-en/contact-hp?openCLC=true and select your Country to get the Contact details for HP Support

Thank you 😊

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.

[anshul_]

Yes I updated BIOS and ran the battery test. The battery test suggested me to calibrate the battery and I did that. I ran another battery test after that and it said that the battery is fine. I have attached the screenshot showing those results. Later I realized that the battery is charging to 100% but it is charging extremely slowly. I will contact my nearest service center in case this problem is caused due to hardware issues.