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‎01-06-2023 03:28 AM

HP Recommended
Product: HP ENVY 15.6 inch Laptop PC 15-ep1000 (322X6AV)
Operating System: Microsoft Windows 11

My Laptop installed a Hp Firmware update I later discovered to be a BIOS update. I made sure not to interrupt the update process (didn't turn off the laptop during the update, no external devices were connected etc). When it was done installing updates and wanted to reboot I started getting an error that my boot device cant be found (Hard disk - (3FO)). And not my laptop cant detect my SSD at all. I have a lot of files on my laptop and would be devastated if I lose them. The Drive is a 512gb SSD with 30gb Intel Optane

1 REPLY 1

‎01-11-2023 04:55 AM

HP Recommended

Hi @Boyeadelo,

 

Welcome to the HP Support Community. 

 

I'd like to help!

 

This situation will need some additional support from our internal teams in HP. For that to happen, we will give you additional instructions/information via Private Message.

 

Please check your inbox on the forums page for the private message.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

Nal_NR-Moderator
I am an HP Employee

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