laptop envy 15

[mich27]

• windows was updating and I stopped this update at about 30%.  Then I couldn't boot anymore. I tried to make a bootable disk with a copy of my windows that was zipped. but this recovery disk I just made just wouldn't work. I try to make a recovery from HP recovery assistance: I tried reset and everything possible without success.
• I am traveling and I didn't bring my HP recovery disk. it seems that I don't even have the partition recovery in my computer but I am not sure. so I would like to know how I can order my recovery disk from HP for this laptop.  Is there any way I can reset my computer without the recovery CD or at least how can I check from the HP repair screen  if I have the recovery partition on my computer?

When I tried to reset my computer HP tells me that it couldn't find the necessary file and that it couldn't go with the recovery process.  Please help I am away from home and although I am usually very good at repairing my computer,  this time I messed it up.

Thank you all very much this is urgent.

[Echo_Lake]

@mich27
Thank you for posting on the HP Support Community.

Don't worry as I'll be glad to help, I have a few troubleshooting steps we could try to fix the issue:  

The HP Cloud Recovery Tool allows you to download recovery software to a USB drive. You can use the downloaded recovery image file in order to install the Windows operating system. 

• Click here: https://support.hp.com/in-en/document/c04758961#AbT3 to perform System Recovery (Windows 10) 
• Click here: https://support.hp.com/in-en/document/c06162205 to Use the HP Cloud Recovery Tool (Windows 10)

You can also contact HP support for assistance. They can help to alleviate difficulties: www.hp.com/contacthp/

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.