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‎05-14-2020 08:31 AM

HP Recommended
Product: HP Steam Laptop 11-y020wm
Operating System: Microsoft Windows 10 (32-bit)

got an update from windows and I cant run it because of limited hard drive space.  so I have gone and deleted everything and anything I can.  it still says it needs more space.  so I went to do a system recovery, system restore, etc but it wont run because it needs more space.  I just want to restart my system back to when I purchased it.  HELP!!!!

1 ACCEPTED SOLUTION

Accepted Solutions

‎05-14-2020 01:21 PM

HP Recommended

@knowltek 

The Stream models do not have enough disk space to successfully perform a built-in factory reset.

 

If your PC is a 2016 model or newer, you should see if you can make a bootable USB recovery drive using the HP cloud recovery tool on a working PC.

The recovery drive can then be used to install Win10 and the HP drivers and utilities that originally came with your PC.

Here is the link: https://support.hp.com/us-en/document/c06162205

 



I am a volunteer and I do not work for, nor represent, HP

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1 REPLY 1

‎05-14-2020 01:21 PM

HP Recommended

@knowltek 

The Stream models do not have enough disk space to successfully perform a built-in factory reset.

 

If your PC is a 2016 model or newer, you should see if you can make a bootable USB recovery drive using the HP cloud recovery tool on a working PC.

The recovery drive can then be used to install Win10 and the HP drivers and utilities that originally came with your PC.

Here is the link: https://support.hp.com/us-en/document/c06162205

 



I am a volunteer and I do not work for, nor represent, HP
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