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×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
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×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
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HP Recommended
1 ACCEPTED SOLUTION
Accepted Solutions
HP Recommended
I see the problem. That label is just the Microsoft Windows 7 product information
The HP information can be found here
https://support.hp.com/us-en/document/ish_2039298-1862169-16?openCLC=true
Do you have a Microsoft Account? If you do then possibly this laptop is listed as a device.
The HP Support Assistant can provide the product information
Get the latest HP support assistant and see what it recommends
https://support.hp.com/us-en/help/hp-support-assistant
Thank you for using HP products and posting to the community.
I am a community volunteer and do not work for HP. If you find
this post useful click the Yes button. If I helped solve your
problem please mark this as a solution so others can find it
HP Recommended
I cannot use any of the number you supplied. The product ID needs to be 7 characters.
Try hard reset
hp pcs - reset the computer
hp pcs - how to power reset your computer
Thank you for using HP products and posting to the community.
I am a community volunteer and do not work for HP. If you find
this post useful click the Yes button. If I helped solve your
problem please mark this as a solution so others can find it
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0
HP Recommended
This picture is all I have. I don’t understand, because usually the model is indicated on such stickers... Why does this cause such problems...
HP Recommended
I see the problem. That label is just the Microsoft Windows 7 product information
The HP information can be found here
https://support.hp.com/us-en/document/ish_2039298-1862169-16?openCLC=true
Do you have a Microsoft Account? If you do then possibly this laptop is listed as a device.
The HP Support Assistant can provide the product information
Get the latest HP support assistant and see what it recommends
https://support.hp.com/us-en/help/hp-support-assistant
Thank you for using HP products and posting to the community.
I am a community volunteer and do not work for HP. If you find
this post useful click the Yes button. If I helped solve your
problem please mark this as a solution so others can find it
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