laptop not booting.. directly going in recovery mode

[shahbhavya9400]

i updated my windows 1 week ago.. that update was APRIL 2018 windows 10 update... after installing that update.. my pc won't boot. when i try to start it , it directly goes into recovery .. so today i install windows 10 again but still im facing same problem again and again.

[Flower_Bud]

@shahbhavya9400

Welcome to HP Forums,

This is a great place to get support, find answers and tips,

Thank you for posting your query, I'll be more than glad to help you out 🙂

As I understand, your notebook boots to recovery mode, 

Don't worry as I'll be glad to help, however, to provide an accurate resolution, I need a few more details:

When was the last time it worked fine?

Were there any hardware/software changes made?

Did you run a hardware diagnostics on your notebook? 

How did you install Windows 10? 

Did you use HP Recovery Media? 

Let's try these steps:

Run system test: 

• Press the Power button to turn on the computer and immediately press the F2 key repeatedly, about once every second, until you see HP PC Hardware Diagnostics UEFI.
• From the UEFI main menu, click System Tests, then click Quick Test.
• Click Run once.
• While the test is running, the time remaining and test result for each component are shown on the screen. The test can take up to 15 minutes.
• If no system component failed, please go back to main menu and Exit from the screen.

Once I have the rest of the information, I'll help you with further troubleshooting steps,

Keep me posted 🙂

[shahbhavya9400]

When was the last time it worked fine?
If a start my pc and long press on esp then press F9 it automatically start my Windows..

Were there any hardware/software changes made?
No

Did you run a hardware diagnostics on your notebook?
Yes.. And it passed successfully!!

How did you install Windows 10?
Flash drive (usb)

Did you use HP Recovery Media?
No

[shahbhavya9400]

When i tried startup repair..
I got error on log file:C:\windows\system32\logfiles\srt\srttrail.txt

Plz give me solution ASAP!!

[Riddle_Decipher]

@shahbhavya9400 (There's usually a delay, considering this is a public forum, however, we respect your time and we try to respond as soon as we can)

I'm the Riddle_Decipher & I'm writing on behalf of my colleague @Flower_Bud, as the tech is out for the day, That said, I have reviewed your concern and the entire conversation, did some research and here's what I recommend:

Use Command Prompt from Windows 10 Boot Options menu.
When Boot Options menu appears, you need to do the following:

1. Choose Troubleshoot > Advanced Options.
2. Select Command Prompt from list of options.
3. When Command Prompt appears, enter the following lines and press Enter after each line in order to run it:

    bootrec.exe /rebuildbcd
    bootrec.exe /fixmbr
    bootrec.exe /fixboot
4. To perform these commands, you need to know drive letters for all your hard drive partitions. In Command Prompt you should enter the following (but remember to use the letters that match your hard drive partitions on your PC):
    chkdsk /r c:
    chkdsk /r d:

5. Restart your computer and check if the issue is resolved.

Keep us posted, 

(We shall troubleshoot as a team, fight till the end and emerge - "victorious")

If you would like to thank us for our efforts to help you, 

 feel free to give us a virtual high-five by clicking the 'Thumbs Up' icon below, 

Followed by clicking on the "Accept as solution" button.

Have a great day!

[shahbhavya9400]

Thank you sir for your efforts.. but im still getting some errors while doing above steps..

1. chkdsk /r c:   :   

"failed to transfer logged messages to the event log with status 50"

msg.. and

2. bootrec.exe /fixboot  :    

"access is denied"

plz give reply asap!!!!

[Flower_Bud]

@shahbhavya9400

Thank you for responding,

It's great to have you back 😉

In this case, I suggest you reinstall Windows using HP Recovery Media. To order Recovery Media, follow steps from the link.

Or I will send you a private message to assist you with the next course of action. Please check your forum private message box next to the bell notification icon on the upper right-hand corner for a private message from me for further assistance.