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HP Recommended

HP2000-369WM Notebook PC My laptop displays (plugged in, not charging). why doesnt it charge the battery?

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

Hi

 

Please try this steps might help you to fix the issue. This post was updated by Mumbodog check the link below has resolve the issue.

http://h30434.www3.hp.com/t5/Notebook-Hardware/quot-plugged-in-not-charging-quot-problem/td-p/159301

 

 

Try this:
.
Disconnect AC
Shutdown
Remove battery
Connect AC
Startup
Open Device Manager
Click the plus (+) sign next to Batteries category, right-click All of the "Microsoft ACPI Compliant Control Method Battery" listings, and select Uninstall In the "Confirm Device Uninstall" dialog box, click OK. (it’s ok if you only have 1 of these listings).
Click the plus (+) sign next to System Devices.
Right-click the “ACPI Fixed Features Button" and select Uninstall. In the "Confirm Device Uninstall" dialog box, click OK.
Shutdown
Disconnect AC
Insert battery
Connect AC
Startup

 

Let us know how it goes!

"I work for HP."
****Click the (purple thumbs up icon in the lower right corner of a post) to say thanks****
****Please mark Accept As Solution if it solves your problem****

Regards
Manjunath

View solution in original post

10 REPLIES 10
HP Recommended

Hi

 

Please try this steps might help you to fix the issue. This post was updated by Mumbodog check the link below has resolve the issue.

http://h30434.www3.hp.com/t5/Notebook-Hardware/quot-plugged-in-not-charging-quot-problem/td-p/159301

 

 

Try this:
.
Disconnect AC
Shutdown
Remove battery
Connect AC
Startup
Open Device Manager
Click the plus (+) sign next to Batteries category, right-click All of the "Microsoft ACPI Compliant Control Method Battery" listings, and select Uninstall In the "Confirm Device Uninstall" dialog box, click OK. (it’s ok if you only have 1 of these listings).
Click the plus (+) sign next to System Devices.
Right-click the “ACPI Fixed Features Button" and select Uninstall. In the "Confirm Device Uninstall" dialog box, click OK.
Shutdown
Disconnect AC
Insert battery
Connect AC
Startup

 

Let us know how it goes!

"I work for HP."
****Click the (purple thumbs up icon in the lower right corner of a post) to say thanks****
****Please mark Accept As Solution if it solves your problem****

Regards
Manjunath
HP Recommended

The list u gave me to follow works!     thank you very much.

HP Recommended

Do u know if we accidently did this change or it happened on its own?

HP Recommended

Many thanks.

HP Recommended

had problem of not charging, thought is was new battery time. did what tech suggested and it worked. Glad I found this forum

HP Recommended

Hey Manjunath,

 

I had the same problem with my HP laptop and did a search online.  I found your solution below, followed the steps and it corrected the problem.  Only took a few minutes.

 

Thank you kindly...


George Lynch

HP Recommended

I have gone through these steps 3 or 4 times now, and it seems that every time I turn my computer off, I have to do this again. This is getting frustrating. How do I PERMANENTLY fix this issue?

HP Recommended

My laptop is not charging and have gotten a new battery and charger and still not trying and when I use the AC adapter directly without the battery I can't still on it

HP Recommended

does it really work ?is it not a hadware or charger issue?my charger get hot is it not charger issue?reply must

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