laptop repair not returned post 2 months

[HugoBruce]

Hello HP team, I hope all I well!

I sent my laptop for repair over 2+ months ago and have still not received it back with no clear resolution provided.

I have contacted support 10+ times to each be told it will be escalated and to wait but no matter what not one progression towards a resolution has to made to me.

As I require the laptop back for business, I’m wondering can you provide a solution!

thank you and all the best 🙂

[A_Gayathri]

Hi @HugoBruce , 

Welcome to the HP Support Community
 

I apologize for the inconvenience 
 

I understand you are facing an issue with your laptop repair not returned post 2 months. Not to worry I will help you to get a resolution to resolve the issue.
 

I'm sending a private message to assist you with the next action.

Please check your Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link.

I hope this helps! Keep me posted.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution.
 

Gaya1238

HP Support

[HugoBruce]

Hi Gaya1239,

thank you for replying to my post!  

I appreciate your support however unfortunately the resolution suggestion you provided being to contact the HP support number to speak with a live agent is the means of support I have been reaching out to for the last month with still no resolution provided!

Everyone is super kind on the phone but I have spoken to a live agent every week for the last 2 months and every single time they either give me a different case update or escalate the case to a superior and promise I will be contacted with a solution by the end of day - yet still so far no one has provided any viable solution as to the actual return status of my laptop or the option for a replacement to be issued. I hope you understand and thanks again 🙂