laptop turn on/off issue

[shyam40]

My laptop works till anyone key press and hold continues.when i release the key then turn off.and for starting press shift key 5 time then turn.also error message is this 500 bios recover error.please help me.

[Kuroi_Kenshi]

Hi @shyam40,

Welcome to the HP Support Community! 

Thanks for reaching out about your query regarding your laptop!

We're thrilled to have the opportunity to assist you and provide a solution.

Follow these steps to troubleshoot and resolve the issue:

Hard Reset Your Laptop:

• Turn off the laptop.
• Disconnect all external devices.
• Remove the power adapter.
• Press and hold the power button for at least 15 seconds.
• Reconnect the power adapter and try turning on the laptop.

Use BIOS Recovery Tool:

Create a BIOS recovery USB flash drive:

• Download the HP BIOS Update and Recovery tool from the HP Support.
• Create the recovery flash drive using the tool.

Recover the BIOS:

• Insert the BIOS recovery flash drive into the USB port.
• Press and hold the Windows + B keys simultaneously.
• While holding the keys, press the power button for 2-3 seconds, then release the power button but continue to hold the Windows + B keys.
• Follow the on-screen instructions to recover the BIOS.

Restore BIOS Defaults:

• Restart the laptop and press F10 during startup to enter the BIOS setup.
• Navigate to the Restore Defaults option.
• Save and exit the BIOS.

Update BIOS:

• Visit the HP Support page for your specific model: HP Support.
• Download and install the latest BIOS update following the instructions provided.
• If the issue persists, it might indicate a hardware problem.

I hope this helps

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?" Your feedback not only keeps us going but also helps others find the solution faster! 👍✨

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Best regards,